Golden Valley Practice
Closure Place Practice
Welcome to Golden Valley Practice
Welcome along to our practice website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
Our Values
Care Compassion and Respect
Our Team
We believe in providing an excellent service of care to all our patients. Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. We strive to provide continuity of care to each patient, with the patient being involved in shared decision making regarding their care treatment, for the best health outcome.
All our staff share these values and they continue with professional development, to provide the highest standards of care and work as a team to ensure the best service is provided to all.
Patients beliefs and values are respected at all times, with confidentiality being a key part.
Care Navigation
When you ring to book an appointment, you might notice our Reception Team will ask you for a brief outline of how we can help you.
This is because we have introduced a new initiative called Care Navigation. It means our Reception Team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our Team will be kept confidential.
Through this specialist training, our Team will be able to direct you to the most appropriate clinician or service for your needs.
Our Reception Team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see more appropriate Professionals in our Practice Team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.
By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.
Non-urgent advice: New Prescription Line Opening Hours
This is to allow us to focus on dealing with any urgent medical issues first. Please help us by complying with this decision and only phoning the prescription line between these times.
Non-urgent advice: Appointments
Unfortunately, the practice is suffering from the national shortage of GPs which has coincided with workloads we would normally only experience at the height of winter.
Are you aware that you are able to book appointments through the Herefordshire Enhanced Access Service? These are appointments in the evening or the weekend. They are either Face to Face or telephone with a healthcare professional (GP, Physicians Associate, Nurse, HCA, Physio). The clinician will have full access to your notes and history. They are based in within our Surgery.
Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
Manage health services for someone else in the NHS app
As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.
To requests proxy access:
- collect a proxy access form from reception from 10am to 6pm
Linked profiles in your NHS account
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.
Manage health services for others – NHS App help and support
You can add people to your NHS App to manage health services for others.
Online Services
Get StartedYou can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
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